Plans Change.
Make It Easy.
Let attendees manage their own tickets when life happens. Self-serve transfers, event credits, and customizable refunds — with zero organizer workload and automatic inventory return.
The Old Way
- Customer emails asking for refund
- You check policies, calculate amount
- Process through Stripe manually
- Update ticket status by hand
- Maybe remember to re-open inventory
- 20+ minutes per request
The EveryGetaway Way
- Customer clicks "Can't Attend?"
- Sees options based on your policies
- Chooses and confirms
- Ticket cancelled, inventory restored
- Everyone gets confirmation email
- Zero organizer involvement
Interactive Demo
See It In Action
Experience the customer flow and organizer controls
Full Moon Sound Bath
7:00 PM · Harmony Center
Can't attend?
Priority Order
Three Options, One Strategy
Presented in order to maximize attendance and minimize refunds
Transfer Tickets
Customer sends tickets to someone else. The event still sells out, you keep full revenue, and someone else gets to attend.
- New ticket issued to recipient
- Original ticket voided
- Both parties get email confirmation
- No money changes hands
Event Credit
Convert tickets to store credit for future events. Customer stays in your world, you keep the revenue now.
- Credit stored in customer profile
- Auto-applied at next checkout
- Optional expiration period
- Only valid for your events
Request Refund
Money back to original payment method. You control the percentage and can withhold processing fees.
- Customizable refund percentage
- Optional fee withholding
- EveryGetaway fees non-refundable
- 5-10 business day processing
Full Control
You Set the Rules
Configure policies that work for your events
Enable/Disable Options
Turn on just transfers, or all three. Your choice.
Set Percentages
100% credit, 80% refund — configure each separately.
Deadline Windows
Refunds until 72h, credits until 48h, transfers until 24h.
Fee Withholding
Keep $5 or 10% to cover processing costs.
Credit Expiration
Credits never expire, or set a 1-year window.
Custom Policy Text
Add your own explanation for customers.
Who It's For
Built for Every Event Type
Flexibility policies that match your business
Yoga Studios
100% credit, no refunds. Keep students in your ecosystem with generous credit policies.
Workshops & Retreats
Tiered refunds: 100% 30+ days out, 50% 14+ days, credit-only after that.
Festivals & Concerts
Transfers encouraged, limited refunds. High-demand events benefit from instant inventory return.
Recurring Classes
Class pack credits roll over. Individual class refunds with 24h notice.
“Before EveryGetaway, I spent hours every week processing refund requests. Now customers handle it themselves, and I actually get fewer refunds because most people choose to transfer or take credit instead. The automatic inventory return alone has helped us recapture thousands in revenue from sold-out events.”
— Jessica M., Festival Producer, 15+ events/year
Pricing
Unlock Self-Serve Refunds
Flexible Refunds are available on Elevate and Amplify plans. All plans include unlimited events, the Scanner App, and instant Stripe payouts.
Elevate
Half the cost of Eventbrite. 2x the features.
per ticket (+ Stripe fees)
- Everything in Seva (free), plus:
- Self-serve transfers, credits & refunds
- Customizable percentages & deadlines
- Automatic inventory return
- Credit system with expiration
- Custom policy text & fee withholding
- Visitor recovery automation
- Post-event tip jar
Amplify
AI marketing + access to 350K+ verified buyers
per ticket (+ Stripe fees)
- Everything in Elevate, plus:
- SMS + Meta Retargeting recovery
- AI Meta Ads (FB/IG) campaigns
- 350K+ verified buyer network access
- Lookalike & retargeting audiences
- Brand ambassador program
- Direct mail campaigns
- Priority support
No hidden fees. Payment processing (Stripe) fees apply separately. All plans include a 14-day free trial. No credit card required.
Got Questions?
Frequently Asked Questions
Everything you need to know about flexible refunds
Attendees click "Can't Attend?" on their ticket confirmation page. They see three options in priority order: Transfer (send tickets to someone else), Credit (convert to store credit for future events), or Refund (get money back to original payment). Each option respects the deadlines and percentages you configure.
More Tools
Explore More Features
Self-serve refunds is just the beginning
Stop Processing Refunds Manually
Let customers handle it themselves while you focus on creating amazing experiences.