How does the system know which state to show?

BrightStar automatically detects the ticket status for your event. Before tickets go on sale, visitors see "Notify Me." Once tickets are available, it switches to "Remind Me." When all tickets sell out, it becomes "Join Waitlist." All transitions happen without any action from the organizer.

Do I need to manage the waitlist manually?

No. The entire system is automated. When a spot opens via cancellation, refund, or ticket release, the next person on the waitlist is automatically notified via email. No spreadsheets, no manual outreach.

Can I see analytics on interest and waitlist signups?

Yes. Your organizer dashboard shows real-time metrics for all three states: Notify Me signups, Remind Me opt-ins, and Waitlist positions. Track conversion rates from interest to purchase, notification delivery rates, and export all data as CSV.

Which plans include the Waitlist feature?

The Waitlist / Notify / Remind system is available on the Elevate and Amplify plans. The Seva (free) plan does not include this feature.

How to Use the Waitlist / Notify / Remind System | BrightStar Knowledge Base

What Is the Waitlist System?

The Waitlist / Notify / Remind system is a dynamic demand capture engine that adapts to your event's ticket availability in real time. It works through three automatic states:

Notify Me

Pre-Sale · Before tickets open

Captures pre-sale interest when your event is announced but tickets aren't on sale yet. Visitors sign up with one click and receive an automatic email the moment tickets become available.

Remind Me

Available · While tickets are on sale

Nudges visitors who are interested but not ready to commit. Timed reminders bring them back before the event fills up — ideal for high-consideration events like retreats and trainings.

Waitlist

Sold Out · After all tickets sell

Captures overflow demand when your event sells out. If a spot opens through cancellation or release, the next person in line is notified instantly — no manual outreach needed.

How the System Works

The system requires zero configuration from you. State transitions happen automatically based on your ticket availability:

1

Event Created — Notify Me Activates

When you create an event and set a future ticket sale date, the “Notify Me” button appears automatically on your event page. Visitors can sign up with email, Google, or Apple Sign-In.

2

Tickets Go Live — Switches to Remind Me

The moment tickets become available for purchase, the system automatically transitions to “Remind Me.” All Notify Me subscribers receive an instant email that tickets are live. New visitors who don't purchase can opt into reminders.

3

Event Sells Out — Becomes Waitlist

When all tickets sell out, the system switches to “Join Waitlist.” Visitors see their queue position. If a spot opens (cancellation, refund, or manual release), the next person is notified automatically with a direct purchase link.

4

Waitlist Fills Cancellations

When a waitlisted visitor receives a notification, they have a configurable window (default: 24 hours) to purchase. If they don't act, the next person in line is notified. This continues until the spot is filled — all automatically.

No action required. The Waitlist system is active on all events on the Elevate and Amplify plans. All three states activate and transition automatically based on ticket availability.

See It in Action

Walk through each state — from pre-sale interest capture to sold-out waitlist management.

Event Page — Pre-Sale

Sacred Sound Ceremony

April 20 · Yoga Center SF · Limited to 40 seats

Tickets Open March 1st

Be the first to know when tickets become available. Sign up for instant notification.

Notify Me When Tickets Drop

Auto-email sent when tickets go live

What You See as an Organizer

Real-Time Dashboard

Track Notify Me signups, Remind Me opt-ins, and Waitlist positions — all in one view with live updates.

Automatic Transitions

Watch state changes happen in real time as tickets go on sale, availability shifts, or sellouts occur.

Notification History

Full log of every notification sent — delivery status, open rates, and click-through to purchase conversions.

Export & Insights

Export interest lists as CSV for your mailing list or CRM. Track conversion rates from interest to purchase.

Troubleshooting

Notify Me button not showing

Ensure your event is on the Elevate or Amplify plan and that you've set a future ticket sale date. The Notify Me state only appears when tickets are not yet available for purchase.

Waitlist not activating after sellout

The Waitlist state activates when all ticket types are sold out. If even one ticket type has remaining inventory, the system stays in the Remind Me state. Check that all ticket types show zero availability.

Waitlisted person not receiving notification

Notifications are sent in queue order when a spot opens. Check the notification log in your dashboard. If the email bounced or was undelivered, the system automatically advances to the next person.

Want to manually trigger a state change

Go to Dashboard → Event → Waitlist Settings. You can manually override the current state — for example, switching to waitlist mode early for a VIP pre-sale strategy.