How to Enable & Use Ticket Sharing
Enable ticket sharing with a single toggle so buyers can distribute tickets to their group. Each recipient claims their ticket, gets a unique QR code, and checks in independently — no app required.
What Is Ticket Sharing?
A feature that lets the person who bought tickets share individual tickets with others in their group
Share via Email or Link
Buyers send tickets by email or copy a unique link to share through any messaging app
Unique QR per Person
Every recipient gets their own scannable QR code — no screenshots, no sharing one phone
More Attendee Data
Recipients provide their name and email when claiming — organizers get 10–15% more data
How to Enable Ticket Sharing
One toggle in your event settings — that's all it takes
Open Your Event Dashboard
Navigate to the event you want to enable sharing for. Click the Settings tab in the left sidebar.
Toggle On "Ticket Sharing"
Under the Ticketing section, you'll see the Ticket Sharing toggle. Flip it on. That's it — sharing is now enabled for this event.
- Available on all plans — Seva (free), Elevate, and Amplify. No extra cost.
- Per-event setting — enable it for group-friendly events, leave it off for individual-only events.
- Retroactive — enabling sharing after tickets are sold will let existing buyers share their tickets too.
- Works with assigned seating — shared tickets carry their seat assignment to the recipient.
What Buyers See After Purchase
Walk through the sharing experience from the buyer's perspective
Your Tickets — Summer Festival 2026
Click "Share" on any ticket to send it to a friend
Step-by-Step: How Buyers Share Tickets
The complete flow from purchase to everyone having their own QR code
Purchase Tickets
The buyer purchases tickets normally — any mix of ticket types (VIP, GA, workshop passes, add-ons). The buyer keeps one ticket for themselves automatically.
Open the Order Page
After checkout, the buyer goes to their order confirmation page (linked in the confirmation email). Each individual ticket appears as a separate row with a Share button.
Share Individual Tickets
The buyer clicks Share on any ticket and either enters the recipient's email address or copies a unique shareable link. For multi-tier orders, they can drag and drop to assign the right ticket type to each person.
Recipient Claims Their Ticket
The recipient clicks the link (from email or messaging app) and lands on a simple claim page. They enter their name and email — and answer any custom checkout questions the organizer has configured. No account or app needed.
Everyone Gets a Unique QR Code
Each person — buyer and recipients — gets their own unique QR code delivered via email and accessible at a unique URL. At the event, everyone checks in independently on their own phone.
What Organizers Get
Ticket sharing isn't just convenient for buyers — it unlocks real data for organizers
Real names & emails for every attendee
Instead of just the buyer's info, you get contact details for each person who walks through the door.
Custom question responses per recipient
If you have checkout questions enabled, each recipient answers them when claiming — dietary needs, waivers, sizes, etc.
Fraud prevention
Unique QR codes eliminate screenshot forwarding and duplicate scan attempts. Each code works exactly once.
Faster check-in lines
No more groups huddled around one phone. Each person scans their own code — parallel check-in at every entrance.
All recipient data appears in the standard Attendee CSV Export. Each row includes the attendee name, email, ticket type, share status (direct purchase vs. shared), and all custom question responses.
Troubleshooting
Common questions and edge cases
Buyer doesn't see the Share button
Make sure Ticket Sharing is enabled in the event's Settings tab. The toggle must be on for the Share button to appear on order pages.
Recipient says the link doesn't work
Each share link can only be claimed once. If the buyer revoked and re-shared, the old link is invalid. The buyer should send the new link from their order page.
Plans changed — need to share to a different person
If the ticket is unclaimed, the buyer can revoke it instantly and re-share. If it's already claimed, the buyer can request a transfer back through their dashboard.
Recipient data missing in CSV
The recipient's info only appears after they claim their ticket. Unclaimed/pending tickets show the buyer's info. Encourage buyers to share early so recipients have time to claim.
Frequently Asked Questions
See the Full Ticket Sharing Feature
This guide covers the how-to. For a complete overview including interactive demos, organizer benefits, use cases, and pricing — visit the feature page.
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